Trainee- IT

POSITION: Trainee- IT
WORKSITE LOCATION: Kathmandu with field visits as and when required.
LENGTH OF TRAINEESHIP: Six Months

ABOUT PROSPER GLOBAL

Prosper Global is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Prosper Global has been operating in Nepal since 2005, implementing programs in food security, agriculture, market development, financial services, girl’s education, climate change adaptation and disaster risk reduction. We take a systems-based approach in our programming, with the aim of improving the lives and potential of vulnerable individuals and communities across Nepal.

GENERAL POSITION SUMMARY

The IT Trainee position is a structured learning opportunity designed to provide practical, hands-on experience in information technology support within a humanitarian and development organization. The trainee will work under the supervision of the Operations team and closely coordinate with the Regional IT team to develop practical skills in IT help desk support, hardware and software troubleshooting, network and connectivity support, IT equipment management and information systems.The traineeship will provide exposure to day-to-day IT operations and enable the trainee to apply academic knowledge in a professional work environment. The trainee will support routine IT activities under appropriate supervision while developing the ability to diagnose basic technical issues, follow IT policies and procedures, maintain proper documentation, and provide responsive support to staff.

The trainee is expected to demonstrate a strong willingness to learn, take initiative in developing technical and professional skills, maintain confidentiality of organizational information, and progressively take greater responsibility for assigned tasks under supervision.

DUTIES AND RESPONSIBILITIES

Under the guidance of the Regional IT Manager, the IT Trainee will:

1. Provide IT Help Desk and Technical Support

• Respond to routine staff queries related to computers, laptops, printers, software, and basic connectivity issues through in-person, telephone, or email support.
• Assist in troubleshooting basic hardware, software, and network-related problems.
• Support the installation and configuration of standard software and applications on organizational computers.
• Assist with routine Windows operating system installation, updates, and configuration as assigned.
• Identify technical issues that require escalation and communicate them appropriately to the relevant Regional / Global IT support team.
• Assist in coordinating local repair and maintenance of IT equipment when required.

2. Hardware, Equipment and IT Asset Support

• Device Setup and Handover: Assist in enrolling devices in Microsoft Intune, installing standard software & applications per the setup checklist, processing equipment issue and return forms, and retiring devices from Intune before reassignment.
• Assist in maintaining updated records of IT equipment, accessories, warranties, software licenses, and other relevant documentation.
• Support the preparation and organization of IT equipment and accessories for staff, meetings, events, and field activities.

3. Network and Internet Support

• Assist in monitoring basic network and internet connectivity issues and reporting problems to Regional IT manager.
• Support routine troubleshooting of wireless and cable connectivity issues.
• Assist with coordination and follow-up on routine internet service issues, including connectivity and bandwidth concerns.

4. Knowledge Management and Information Sharing

• Assist in organizing, structuring, and maintaining digital information for easy access and retrieval.
• Support the preparation and organization of information and materials for internal sharing.
• Assist with website or other digital information management activities as assigned.

5. Documentation and Reporting

• Maintain proper records of IT support requests, assigned tasks, equipment, and other relevant activities as directed.
• Assist in preparing simple trackers, summaries, and reports related to IT activities.
• Document recurring technical issues and lessons learned.

6. IT Policies, Security and Professional Conduct

• Follow established procedures for the appropriate and responsible use of organizational IT equipment, systems, and information.
• Maintain confidentiality of sensitive organizational information and user data.
• Escalate suspected security incidents or significant technical issues promptly to the supervisor or designated IT focal person.
• Demonstrate professional, ethical, respectful, and responsible conduct in all interactions.

7. Other Responsibilities

• Support IT arrangements for meetings, workshops, trainings, and other organizational events as required.
• Support IT-related activities during field visits as assigned.
• Participate in organizational emergency response activities, as appropriate to the trainee’s role and level of responsibility.
• Perform other reasonable duties related to the traineeship as assigned by the supervisor.

LEARNING AREAS

Through supervised, hands-on work, the IT Trainee will gain practical experience and develop skills in:

1. IT Help Desk and Technical Support

Gain practical experience in responding to routine staff queries and troubleshooting basic hardware, software, and connectivity issues.
Learn to identify technical issues that require escalation and how to communicate them to the Regional IT support team.

2. Hardware and IT Asset Management

Learn basic practices for the safe, secure, and appropriate use of organizational IT equipment.

3. Networks and Internet

Develop a practical understanding of office LAN, wireless networks, internet connectivity, routers, access points, and related network equipment.
Gain exposure to the basic principles of network security and responsible use of organizational network resources.

4. Information Systems and Data Management

• Develop familiarity with Microsoft 365, SharePoint, OneDrive, and other organizational digital platforms, as applicable.
• Learn and apply good practices for data protection, confidentiality, and responsible use of organizational information.

5. IT Policies and Cybersecurity

• Read and understand relevant organizational IT policies, procedures, and acceptable-use requirements.
• Develop awareness of cybersecurity risks, including malware, phishing, unauthorized access, and unsafe use of devices or applications.

6. Professional Development

• Maintain a personal learning record and actively seek opportunities to develop technical and professional skill.

ACCOUNTABILITY

Reports Directly to: Administrative Associate

Works Directly with: Operations Team, IT/Regional IT Team, and other departments as required.

REQUIRED QUALIFICATIONS AND SKILLS

• Fresh graduates who have completed a bachelor’s degree or master’s degree in information technology, Computer Science, Computer Engineering, Information Management, or another relevant field.
• Strong willingness to learn and develop practical IT skills.
• Basic understanding of computer hardware, software, operating systems, and networking concepts.
• Basic knowledge of MS Word, Excel, PowerPoint, Outlook, and other commonly used productivity applications.
• Familiarity with Windows operating systems and basic computer troubleshooting is an advantage.
• Interest in learning about LAN/WLAN, internet connectivity, IT systems, and cybersecurity.
• Good written and spoken English and Nepali to handle professional documentation and meeting minutes.
• Good written and verbal communication skills in English and Nepali.
• Good interpersonal and customer-service skills, with a willingness to support colleagues patiently and professionally.
• Strong attention to detail and organizational skills.
• Ability to follow instructions, procedures, and confidentiality requirements.
• Ability to learn new systems and technologies quickly.
• Preference will be given to female, persons with disabilities, and applicants from marginalized communities.

SUCCESS FACTORS

Success in this role is defined by a proactive learning mindset and the initiative to turn on-the-job opportunities into professional growth within a dynamic development and humanitarian context. By demonstrating resilience, cultural sensitivity, and a commitment to planned professional development, you will help spark innovative ways to share information and contribute to the overall success of high-quality, collaborative programming.

The most successful Prosper Global team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Prosper Global Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/short-term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

TEAM ENGAGEMENT AND EFFECTIVENESS

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Prosper Global is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

SAFEGUARDING AND ETHICS

Prosper Global is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to The Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Prosper Global Code of Conduct Policies and values at all times. Team members must complete mandatory Code of Conduct eLearning courses upon hire and annually.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Prosper Global Integrity Hotline (integrityhotline@prosperglobal.org).